Microsoft Dynamics 365
One platform. Finance, operations, customers and data — connected.
Wissen Digital helps enterprises design, build and run their Microsoft business applications landscape. From advisory and greenfield implementation to global rollouts and 24x7 managed support, we bring functional depth, engineering rigour and a delivery model built for scale.
Our Dynamics practice spans the full Microsoft stack — Dynamics 365 Finance & Operations, Customer Engagement, Business Central and the Power Platform — delivered by Microsoft-certified consultants across a global network spanning India and the US.
Four capabilities, one connected platform
Dynamics 365 Finance & Operations
Run complex, multi-entity operations on a single intelligent core.
We implement and support D365 F&O for enterprises with demanding finance, supply chain, manufacturing and project operations. Our consultants combine deep process knowledge with hands-on experience in multi-country, multi-currency and multi-legal-entity environments — helping you standardise globally while staying compliant locally.
- Greenfield implementations and AX to D365 F&O upgrades
- Global template design and country rollouts
- Finance, Supply Chain, Manufacturing, Project Operations and Asset Management
- Statutory localisations, tax and regulatory compliance
- Data migration, integrations and X++ development
- Hypercare and application managed services
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Dynamics 365 Customer Engagement (CRM)
Turn every customer interaction into a connected experience
We build D365 Customer Engagement solutions that unify sales, service, marketing and field operations on one platform — with clean data, sensible automation and adoption that actually sticks. Our approach pairs configuration-first design with targeted extensions, so you get the outcome you need without a fragile customisation footprint.
- Sales, Customer Service, Field Service, Marketing and Customer Insights
- Legacy CRM and Salesforce migrations to Dynamics 365
- Omnichannel service desks and case management transformation
- Dataverse modelling, Power Automate workflows and integrations
- Copilot-enabled service and sales productivity
- Managed support with committed SLAs and continuous improvement
Dynamics 365 Business Central
Enterprise-grade capability, mid-market speed.
For growing businesses and for subsidiaries of large groups, Business Central delivers a fast route to a modern ERP. We bring pre-configured industry baselines and a disciplined rapid-deployment method that gets you live in weeks rather than quarters — and scales cleanly as your operations grow.
- Rapid implementations and phased rollouts
- NAV and legacy ERP migrations to Business Central
- Two-tier ERP for subsidiaries alongside a corporate F&O or SAP core
- AL extensions, ISV evaluation and third-party integrations
- Financials, inventory, sales, purchase and warehouse operations
- Ongoing functional and technical support
Power Platform & Power BI
Close the gaps your core systems leave behind — and see the whole picture.
Every ERP and CRM landscape has white space: the manual workarounds, the spreadsheets, the approvals living in inboxes, the reports nobody trusts. We use Power Apps, Power Automate, Copilot Studio and Power BI to close those gaps quickly and governably, building on the investment you have already made in Dynamics 365.
- Custom canvas and model-driven apps on Dataverse
- Process automation with Power Automate and RPA
- Copilot Studio agents for service, HR and internal support
- Executive, finance, supply chain and sales dashboards in Power BI
- Dataverse and D365 analytics via Synapse Link and Microsoft Fabric
- Migration from legacy BI tools; embedded analytics inside Dynamics 365
- Centre of Excellence setup, ALM, governance and citizen developer enablement
Built for the sector you operate in
Banking & Financial Services
Relationship and pipeline management, client onboarding and KYC workflows, servicing case management, and finance operations built for audit and regulatory scrutiny.
Telecom
Subscriber lifecycle and order management, field service scheduling for network operations, partner and dealer management, and revenue and asset accounting at volume.
Healthcare & Life Sciences
Patient and provider engagement, HCP relationship management, validated supply chain and batch traceability, and quality processes aligned to regulatory expectations.
Manufacturing
Discrete and process manufacturing, production planning and shop-floor execution, quality management, asset maintenance, and connected supply chain from procurement to dispatch.
Energy & Commodities
Project and asset-intensive operations, EAM and maintenance planning, complex procurement and contractor management, and multi-entity project accounting.
Retail & Consumer
Unified commerce across store, online and partner channels, customer loyalty and insights, merchandising and inventory visibility, and store operations at scale.
One team, across the full engagement lifecycle
Our Dynamics teams are certified across the roles a full-lifecycle engagement actually requires — solution architecture, functional consulting, technical development, data and integration, and service management. That means we can take a programme from blank sheet to steady state without handing you off to a second partner.
Greenfield implementations
Solution Architects, Functional Consultants across Finance, Supply Chain, Manufacturing, Sales and Service, F&O and Power Platform Developers, and Data Migration and Integration specialists, working to the Microsoft Success by Design framework.
Application Managed Services
ITIL-aligned service management with certified functional and technical support consultants across L1 to L3, structured knowledge transition, committed SLAs, and a continuous improvement agenda that reduces ticket volumes and total cost of support over time.
Global rollouts
Template governance, localisation expertise and country deployment teams that preserve the integrity of the global solution while meeting local statutory needs.
Migrations & upgrades
Structured moves from AX, NAV, legacy CRM and on-premise platforms to Dynamics 365 cloud, with clear cutover planning and minimal business disruption.
Advisory & Copilot enablement
Platform selection, fit-gap assessment, business case and roadmap; plus AI readiness, data foundation and safe rollout of Copilot across Dynamics 365.
A partner for the whole landscape, not one piece of it
Our Dynamics teams are certified across the roles a full-lifecycle engagement actually requires — solution architecture, functional consulting, technical development, data and integration, and service management. That means we can take a programme from blank sheet to steady state without handing you off to a second partner.
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Depth across the full Microsoft business applications stack
One partner for F&O, Customer Engagement, Business Central and the Power Platform — so your landscape is designed as a whole, not stitched together from four vendors.
Cross-ERP perspective
Our wider enterprise applications practice spans SAP and Oracle. We understand heterogeneous landscapes, two-tier ERP strategies and cross-platform integration from real delivery experience — not theory.
Engineering DNA
Wissen's roots are in high-performance engineering for global banks, capital markets and large enterprises. Our Dynamics teams bring that same rigour to integrations, data migration and extensions.
Global delivery, local presence
Wissen's roots are in high-performance engineering for global banks, capital markets and large enterprises. Our Dynamics teams bring that same rigour to integrations, data migration and extensions.
Outcome-led commercial models
Fixed-price implementations, outcome-based managed services and flexible capacity models — structured around your risk appetite, not ours.
Get Started Today
Get ready to unleash your enterprise productivity with our versatile AI accelerator range that helps enterprises achieve tangible business results. Contact us for a demo today or to learn more.
Request for demo
Please don't hesitate to contact us via this form or email us at products@wissen.com, and we will reply as soon as possible.
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