PRODUCTION SUPPORT

In today’s 24/7 business environment, application failure or unexpected downtime can frustrate end users and directly impact your bottom line. As budgets shrink and application environments grow more complex, it pays to have an experienced IT strategy partner who can specialize in application development and application support. Wissen manages mission-critical applications for some of the world’s most successful companies.

We’ve built engineering centres of excellence around Java, Microsoft and other mission-critical software platforms. We have years of experience enhancing application stability, lowering support costs, reducing total-cost-of-ownership and steering companies like yours towards continuous service and quality improvements.

All Our production support engagements go through the following 4 stages:

Due Diligence

Study of the existing systems, preparing baselines and providing estimates

Transition

Transferring knowledge, shadowing teams and moving to steady state

Improve and Transform

Productivity improvements, building assets, tools and frameworks

Continuous Improvement

Optimizing the processes and implementation of transformational ideas