Telecom operators are facing increasing challenges in the digital era. Wissen’s broad capabilities and experience in Telecom helps clients meet these.

E2E BSS/OSS Integration

  • Integration to lines, calls and broadband provisioning systems with E2E orchestration
  • Integration to manage fault tracking and resolution
  • Implement traffic management and control data usage based profile policies
  • Radius implementation to manage customer accounts for network authentication
  • Payment Gateway, PCA, Credit Check, BBAC, SMS , Email and Reporting Platform, Fraud Detection Systems

DWH & BI Reporting

  • Order Reports to track the progression of orders to monitor delays and improve process
  • Various Faults Reports to track the call drivers and suggest improvements
  • Jeopardy Reports to track the failed SLAs for service provisioning and faults
  • Reports tracking Bills Produced, Failed Payments, Adjustment summary and for audit compliance.
  • Reconciliation – Reconcile the bills produced against the CDRs from Supplier System to identify and address gaps

Consultation for Governance & Compliance

  • Advice on Process and Automation improvement based on Ofcom regulatory changes and customer complaints.
  • Implement DPA compliance, PCI compliance, Distance selling regulations
  • Advice on Marketing, Price Plans and Dunning Process changes based on OFT changes
  • Business Analysts constantly looking for market demands and propose plan revisions
  • Maintenance and updates to bill templates based on business improvements for better bill understanding
  • Explicit Dunning process defined for both business and consumers

Self-care, PoS & Agent Portal

  • Customer management – Manage B2C & B2B customers
  • View bills, Managing payments & refunds– credit/debit card, Direct Debit, Usage History
  • Customized Pricing Model integration, modify Calling Network Features
  • Appointment and lead time management for the service
  • Support for New Provision, Transfer-In, Transfer-out, Regrades, Home Move, Cease, Amend and Cancel of in-life orders

Product & Pricing Catalogue

  • Service activation & changes & price elements, discounts & margins for consistent pricing
  • Offer and contract templates for automation,
  • Standardized product lines (vs. customer specific products)
  • Short time to market for new or improved products
  • Build new products effectively out of modular base products containing all models & definitions for offering, ordering, delivering and billing

Rating & Billing

  • Covering the full End2End customer facing processes, from offering to cash collection
  • Implementing all billing scenarios for residential, business, wholesale & inter carrier
  • Tariff versioning, Managing Bill Templates and real time graphical cost analysis
  • Specific B2B capabilities such as cost assignment to cost centers or inventory management, contract and offer management
  • Billing of any billable event from any voice, data and other services