ITIL Consulting

We support businesses with standardized, global, best practicesITIL Consulting

With growing reliance on IT systems for delivering business goals, CIOs face a tough challenge – they have to provide IT services that are cutting-edge and also cost-effective. They have to ensure quick migration to newer technology with better service offerings. However with their IT spends curtailed in a slow market, improving service delivery and meeting regulatory compliance on a tight budget has become a challenging task for the CIO.

One solution is Information Technology Infrastructure Library (ITIL®), the world’s most popular framework for meeting some of the challenges described above. ITIL® drives business value by helping companies align their current and futuristic IT needs with the business best practices. Wissen has many certified employees in ITIL® methodologies and we implement these solutions as part of our IT outsourcing services. We also share our ITIL expertise with customers through our Training and Consulting offering.

How Do We Do It?

Our ITIL® consultants begin by assessing your business needs; readiness for achieving ITIL® proficiency; and then help you develop your internal systems and processes to transit to the ITIL® framework. In the process, Wissen ITIL® consultants will benchmark your existing processes against ITIL® best practices (such as incident management and service desk) and gauge your maturity in deploying this framework at your organization. If we identify gaps, we will help you address them before migrating you to ITIL® platform.

For those who want quick results and proof that ITIL® deployment will significantly improve their IT service delivery, Wissen has a special product called “Lean ITIL®”. In addition, we will provide:

  • Training to your employees on the ITIL® Framework and Methodologies
  • The training can be delivered off-site or on-site by our accredited ITIL® Service Manager
  • A tool to benchmark your ITIL®process maturity against competition
  • A clear understanding on how to improve your existing processes to meet ITIL® best practices

Our Lean ITIL consulting approach can speed up your operational processes and service delivery mechanisms throughout your organization. In addition, we will:

  • Develop consistent support levels for all your business locations
  • Move beyond reactive support to providing you a proactive support environment
  • Improve your business profitability and productivity
  • Reduce your overall management and support costs leading to a reduced TCO
  • Improved service availability and performance, leading to increased business revenue and customer retention
  • Improved quality of service and customer satisfaction

Please note: ITIL® is a registered trade mark of AXELOS Limited