“We will ensure that you efficiently manage your IT inventory throughout the lifecycle of each asset.”
IT Asset Management (ITAM) is an important aspect of an organization’s system strategy. It entails gathering detailed hardware and software inventory information and using it to make critical business decisions about hardware and software purchases and redistribution between various departments/office locations of the client. IT inventory management helps organizations manage their systems more efficiently, and saves time and money in unnecessary asset purchases, while making optimal use of the existing resources.
As traditional desktop infrastructure evolves to incorporate new paradigms, such as virtualization, the complexity of the IT environment continues to grow. This creates new management challenges, as organizations continue to discover, monitor, maintain, and administer the new mix of physical and virtual technologies, while discharging the daily operational tasks of both.
CA IT Client Manager
The widespread proliferation of client devices has resulted in significant complexity in the way IT manages its assets. Bogged down by manual tasks associated with daily operational processes and the resolution of issues, the IT department often struggles to provide high-quality, efficient services for devices that drive competitive value to the business. A single, unified solution can provide fully-automated features that can assist you in streamlining the processes of:
How DO We Do It?
ITAM business practices are process-driven and mature through iterative and focused improvements, instituted over time. Most successful ITAM programs are invasive to the organization, involving all stakeholders at some level, but most particularly end users (educating on compliance) and budget managers (redeployment as a choice).
IT service departments (providing information on warranties) and finance (invoice reconciliation, updates for fixed asset inventories).
ITAM Software Benefits
With the passage of time, IT management is becoming an increasingly complex affair. With a rising number of different devices falling under the wing of IT, it’s important to maintain control over infrastructure. ITAM does that with the aim to optimally manage the current and future demands of evolving businesses.
ITAM Life Cycle Management:
The Value of IT Asset Management Software:
It serves the following key purposes:
IT Client Manager is designed to maximize the efficiency and responsiveness of all client management tasks across physical and virtual environments. Regardless of the complexity of your infrastructure, IT Client Manager helps to improve the quality of your services—while reducing operational costs, mitigating risk, and increasing end-user productivity throughout your enterprise.
Organizations that develop and maintain an effective IT asset management program minimize the incremental risks and related costs of advancing IT portfolio infrastructure projects based on old, incomplete and/or less accurate information.
In the end, ITAM depends on robust processes, with tools to automate manual processes. Capturing and integrating auto discovery/inventory, financial and contractual data in a central repository for all IT assets will enable you to effectively manage vendors; while a clear documentation of the software and hardware asset portfolio from requisition through retirement will ensure close monitoring of the asset’s performance throughout its life cycle.
An integrated, fully automated device management solution, CA IT Client Manager helps you minimize the operational tasks associated with the administration of the various devices within your IT department, eliminating the complexities of disparate point solutions and offering a vision for the strategic management of all IT resources.
CA ITCM also helps drive the strategic planning efforts of your IT executives by converting raw asset data into actionable intelligence they can leverage to make well-informed business decisions, reduce organizational risk, ensure greater policy compliance and identify opportunities for additional efficiencies and cost savings. This includes:
With release-management features encompassing everything from policy-based distribution of software to the maintenance of system configurations and rollout across multiple platforms and locations, CA ITCM automates the installation and updating of software across all client devices in your heterogeneous business environment, helping you to:
Remote Desktop Control
CA ITCM enables your IT administrators too reliably and securely access, control, view, manage and modify remote desktop and mobile systems. This enables end users to simultaneously exchange files, conduct interactive chat sessions, execute remote applications and monitor and record activities with greater efficiency and effectiveness — no matter how far they may be from the main office. Remote desktop control functionality allows them to:
Patch Research and Management
To help you deliver consistent, reliable software patch management, CA ITCM addresses each step in the process — from monitoring and discovery through research, packaging, testing and deployment. With round-the-clock support from CA’s Content Research Team, you gain the support you need to keep your enterprise systems up-to-date with the most current and effective software patches. In addition, CA ITCM’s patch management features can assist you with the following business objectives:
CA IT Client Manager enables you to preserve and transfer unique end-user settings, data and preferences during a system migration, hardware refresh, operating system upgrade, new installation or recovery process, and enables you to:
Hardware Asset Management
Hardware Asset Management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management.
Software Asset Management is a similar process, focusing on software assets, including licenses, versions and installed endpoints.