IT Asset Management

“We will ensure that you efficiently manage your IT inventory throughout the lifecycle of each asset.”IT-Asset Management

IT Asset Management (ITAM) is an important aspect of an organization’s system strategy. It entails gathering detailed hardware and software inventory information and using it to make critical business decisions about hardware and software purchases and redistribution between various departments/office locations of the client. IT inventory management helps organizations manage their systems more efficiently, and saves time and money in unnecessary asset purchases, while making optimal use of the existing resources.

As traditional desktop infrastructure evolves to incorporate new paradigms, such as virtualization, the complexity of the IT environment continues to grow. This creates new management challenges, as organizations continue to discover, monitor, maintain, and administer the new mix of physical and virtual technologies, while discharging the daily operational tasks of both.

CA IT Client Manager

The widespread proliferation of client devices has resulted in significant complexity in the way IT manages its assets. Bogged down by manual tasks associated with daily operational processes and the resolution of issues, the IT department often struggles to provide high-quality, efficient services for devices that drive competitive value to the business. A single, unified solution can provide fully-automated features that can assist you in streamlining the processes of:

  • Maintaining and tracking hardware and software inventory
  • Managing updates and patches
  • Configuring and migrating machines
  • Providing security and support for remote systems and devices

 

How DO We Do It?

ITAM business practices are process-driven and mature through iterative and focused improvements, instituted over time. Most successful ITAM programs are invasive to the organization, involving all stakeholders at some level, but most particularly end users (educating on compliance) and budget managers (redeployment as a choice).

IT service departments (providing information on warranties) and finance (invoice reconciliation, updates for fixed asset inventories).

  • IT asset management uses automation, including the use small “passive” RFID tags designed to fit all types of IT assets and smart software designed to track the RFID-tagged asset locations automatically and to manage the discovery of assets, so that the present inventory can be compared to ownership information.
  • Full business management of IT assets requires a repository of multiple types of information about the asset, as well as, integration with other systems such as supply chain, help desk, and procurement.

ITAM Software Benefits

With the passage of time, IT management is becoming an increasingly complex affair. With a rising number of different devices falling under the wing of IT, it’s important to maintain control over infrastructure. ITAM does that with the aim to optimally manage the current and future demands of evolving businesses.

Specific benefits of ITAM include, but are not limited to:IT Asset1

  • Implementing a solid ITAM strategy in the form of reduced cost improved Business-IT Alignment (BITA) and improved quality of service.
  • Bringing about a tactical shift from basic asset tracking to delivering business benefits through asset management across the whole service spectrum and throughout the full asset life-cycle.
  • Ensuring control, compliance, efficiency and accountability of your IT assets.

ITAM Life Cycle Management:

IT Asset2

The Value of IT Asset Management Software:

It serves the following key purposes:

  • Aligns IT investment with business planning
  • Measures and controls IT usage and costs
  • Gains efficiency from IT infrastructure standardization
  • Manages IT assets from requisition to retirement
  • Ensures license compliance and efficiency
  • Improves IT support efficiency
  • Streamlines upgrades
  • Improves negotiating position with vendors
  • Connects IT expenditure to business units and revenue streams

IT Client Manager is designed to maximize the efficiency and responsiveness of all client management tasks across physical and virtual environments. Regardless of the complexity of your infrastructure, IT Client Manager helps to improve the quality of your services—while reducing operational costs, mitigating risk, and increasing end-user productivity throughout your enterprise.

Organizations that develop and maintain an effective IT asset management program minimize the incremental risks and related costs of advancing IT portfolio infrastructure projects based on old, incomplete and/or less accurate information.

IT Asset3In the end, ITAM depends on robust processes, with tools to automate manual processes. Capturing and integrating auto discovery/inventory, financial and contractual data in a central repository for all IT assets will enable you to effectively manage vendors; while a clear documentation of the software and hardware asset portfolio from requisition through retirement will ensure close monitoring of the asset’s performance throughout its life cycle.

An integrated, fully automated device management solution, CA IT Client Manager helps you minimize the operational tasks associated with the administration of the various devices within your IT department, eliminating the complexities of disparate point solutions and offering a vision for the strategic management of all IT resources.

Asset Intelligence

CA ITCM also helps drive the strategic planning efforts of your IT executives by converting raw asset data into actionable intelligence they can leverage to make well-informed business decisions, reduce organizational risk, ensure greater policy compliance and identify opportunities for additional efficiencies and cost savings. This includes:

  • High-level analytics that help you quickly identify risks in the environment and promote further investigation into asset deployment, performance metrics, service levels and financials.
  • Standardized displays that help you find dominant system configurations based on performance, hardware components and software, and compare them against other assets in the environment.
  • Financial information, such as software license compliance, expiring legal documents, procurement costs and new hardware deployments.
  • Service information showing service level agreements, risks and costs, which drive the understanding of a service activity’s current status, priority and root cause.

Software Delivery

With release-management features encompassing everything from policy-based distribution of software to the maintenance of system configurations and rollout across multiple platforms and locations, CA ITCM automates the installation and updating of software across all client devices in your heterogeneous business environment, helping you to:

  • Centralize the control and management of installing, reinstalling, configuring and uninstalling software across a full range of enterprise devices.
  • Create packages for homegrown or customized applications in Windows-centric Microsoft Installer (MSI) format, or standard RIF’s packages for UNIX, Linux and Mac operating systems.
  • Group software by business function, application, vendor or other categories for easy, standardized distribution by business and computer groups.
  • Deploy and redeploy new systems with a comprehensive approach to OS installation management that spans everything from bare metal buildups to rebuilds after crashes
  • Develop self-service installation capabilities that are centrally controlled and accessible through a web browser, allowing users to automatically install software on their own.

Remote Desktop Control

CA ITCM enables your IT administrators too reliably and securely access, control, view, manage and modify remote desktop and mobile systems. This enables end users to simultaneously exchange files, conduct interactive chat sessions, execute remote applications and monitor and record activities with greater efficiency and effectiveness — no matter how far they may be from the main office. Remote desktop control functionality allows them to:

  • Configure and maintain systems from a centralized management console
  • Enforce policies through template-based remote control configurations that can be applied to groups of computers to prevent unauthorized changes
  • Manage remote systems using features for exclusive control, shared control, stealth view, web viewer and classroom and stealth modes
  • Transfer files, chat with the host user and record remote sessions for later playback or reboot host system
  • Ensure authenticity by aligning different security methods, encryptions and access permissions to specific user and connection types

Patch Research and Management

To help you deliver consistent, reliable software patch management, CA ITCM addresses each step in the process — from monitoring and discovery through research, packaging, testing and deployment. With round-the-clock support from CA’s Content Research Team, you gain the support you need to keep your enterprise systems up-to-date with the most current and effective software patches. In addition, CA ITCM’s patch management features can assist you with the following business objectives:

  • Leverage monitoring, validating, researching and publishing features that work together to identify new patches and make them automatically available.
  • Employ a simple, task-oriented user interface that combines with a web-based reporting portal to provide the controls and information needed to administer each step in the patch process.
  • Implement a formal patch testing phase that assesses patch packages — and metadata — against the required system configurations.
  • Initiate package deployments automatically, using defined policies, and apply pre- and post-requisites, dependencies and roll-up structures during installations.
  • Monitor all patches and packages to ensure they remain valid and in effect, and that new or crashed systems are automatically restored to the most up-to-date patch level.

Desktop Migration

CA IT Client Manager enables you to preserve and transfer unique end-user settings, data and preferences during a system migration, hardware refresh, operating system upgrade, new installation or recovery process, and enables you to:

  • Save unique data and settings to a local machine or server for later migration, or transfer them in real time via a connection between the old and new PCs.
  • Leverage powerful features for account creation, redirection and security, as well as tools for migrating user profiles and transferring data from NT domains to Active Directory (AD).
  • Utilize advanced data collection capabilities to migrate comprehensive system and application settings.
  • Schedule the recurring storage of specific PC data and settings that collects only the changes that have taken place since the last time the file was saved.
  • Leverage automated deployment setup, director, template editor, explorer, option editor, studio and merger and acquisition tools to cut migration times.

Hardware Asset Management

Hardware Asset Management entails the management of the physical components of computers and computer networks, from acquisition through disposal. Common business practices include request and approval process, procurement management, life cycle management, redeployment and disposal management.

Software Asset Management is a similar process, focusing on software assets, including licenses, versions and installed endpoints.