INFRASTRUCTURE MANAGEMENT

In times when the industry is constantly facing challenges in augmenting and sustaining Infrastructure-Solutionsthe IT infrastructure, Wissen’s remote infrastructure management services give you access to the best of the expertise in keeping your infrastructure in its fittest form. Wissen manages IT infrastructure for its clients around the globe with well-defined Service Level Agreements that deliver a robust service. With it comes the assurance of consistent superior performance with no compromise on quality and security. Be it multiple service windows, availability or technologies, Wissen has the flexibility and agility to ensure that client’s IT infrastructure is always responsive to the business needs.

Not a “One Size Fits All” Solutions – Because clients are different, Wissen provides offerings to clients that require services that go above and beyond the following:

  • Remote Database Administration
  • Remote System/Server Administration
  • Web Administration
  • Tools Administration

Consolidating and integrating your IT Operations Management (ITOM) and IT Service Management (ITSM) tools being at the central, other business benefits of working with Wissen include:

  • Focus on Competitive Advantage
  • Quality and Process
  • Reduced Total Cost of Ownership (TCO)
  • Risk Mitigation
  • Expanding support coverage across time zones – visibility
  • Proactive management through increased automation
  • Skill Availability
  • Service Levels

Our Infrastructure Management includes: